Terms & Conditions

Conditions of Carriage

1. Passengers are conveyed subject to and in terms of our standard conditions of carriage, notwithstanding anything contained herein to contrary.
2. Each passenger is allowed 10kg free; extra kg up to 30kg will be charged, above 30kg or bulky items must purchase an extra seat or go via ABC Logistics, otherwise luggage won't be transported and no refund applies. 20kg free (For Coach Service); extra kg after the free 20kg will be charged.
3. Passengers who have completed check-in and boarding but subsequently choose not to proceed with their journey for personal reasons shall forfeit their ticket and shall not be eligible for a refund or compensation.
4. Each passenger is required to possess a valid ticket prior to boarding. No passenger will be allowed to travel without a confirmed ticket, and no fare will be accepted without a corresponding, issued ticket.
5. This ticket is valid for use within 60 days of purchase and is subject to the notices and conditions below. Tickets are not transferable and are valued for use only by the person to whom they are issued and for the date and time shown thereon.
6. A fee of ₦1,000 (local route) & ₦3,000 (International route) per passenger is charged for rescheduling tickets that are before the departure time.
7. A ticket can be rescheduled maximum of 2 times after which it becomes non-refundable.
8. Open Tickets are instantly Non-Refundable.
9. Passengers are required to be at the departure point at least 30 minutes before the departure time shown on their tickets. Confirmed tickets with seat number will be surcharged by 50% of fare if passenger fails to turn up 30 minutes before departure. Cancelled trip by passenger shall attract a service charge of 15%, provided cancellation is made at least a day before travel date. Any ticket cancelled the same day of travel will be surcharged 50%.
10. Passengers who miss their scheduled service and wish to reschedule to the same service shall be required to pay a surcharge equivalent to 50% of the original ticket fare, in addition to any applicable fare difference. Passengers who miss their scheduled service and wish to reschedule to a different service with a lower price shall be required to forfeit 50% of the original ticket fare as a missed-service surcharge. The remaining ticket value shall be applied toward the new booking, and the passenger shall pay any additional amount required to meet the fare of the new service.
11. Passengers are required to be at the departure points at least 30 minutes prior to the departure time shown in their ticket. Any seats not filled 10 minutes to the scheduled departure time will be offered for sale to waiting customers on a first served basis.
12. Carrier is not responsible for any loss or damage to passenger hand luggage or passenger effects. No valuable items are to be placed in the luggage hold.
13. Smoking and consumption of alcohol are prohibited on board the bus. Carrier reserves the right to refuse the conveyance or the continued conveyance of any passenger(s) who boards the coach while intoxicated or who is reasonably considered a threat to carrier and/or their passengers.
14. Carrier will make every effort to convey passengers and baggage with reasonable dispatch, but service may be affected by road, weather or conditions beyond carrier's control. Carrier will therefore not accept liability for any costs, loss or damage incurred or inconvenience experienced by any person due to delay or cancellation of any services under such circumstances. Passengers who choose to leave a breakdown point and arrange alternative transportation while a rescue vehicle is en-route or repairs are ongoing shall forfeit any claim to a refund, reimbursement, or compensation.
15. Accompanied goods are carried without inspection. Anyone who is in possession of illegal or contraband goods, explosives, harmful chemicals or toxic substances does so at their own risk, without the consent or collaboration of the carrier. Carrier does not accept to convey pets, live animals, human or animal remains or other offensive material.
16. No standing passengers shall be conveyed. Passengers may not lie nor sit in the aisle or toilet of the bus. No luggage may be stowed in the aisle or toilet of the bus.
17. Carrier reserves the right to operate substitute coaches/buses with those of different standard/modification, without notice and may alter or omit stopping places advertised in cases of necessity. This bus service stops at only designated and authorised bus stops.
18. Changes in schedules are subject to change without notice as times shown in timetables and elsewhere are not guaranteed and form no part of this contract. Carrier assumes no responsibility for making connections. Carrier does not provide general insurance cover for its passengers or their luggage; therefore, passengers should ensure that they are adequately insured.
19. Passengers who voluntarily reschedule or change their booking from a higher-priced service to a lower-priced service shall not be entitled to a refund of the fare difference. However, no rescheduling fee shall be charged for such changes.